Frequently Asked Questions
Here are our most frequently asked questions with answers to them
If you have any other questions regarding the boutique or Tight Fix please contact us and we will answer these as best we can
Q: What payment methods can I use?
A: You can pay by credit or debit card using our secure payment processor, Protx. The cards that we accept are Visa, Visa Debit, Delta, Visa Electron, Mastercard, UK Maestro and Solo. Debit cards cannot be used for payment of a Tight Fix subscription. A credit card must be used for this payment. Please refer to Payment, Delivery & Returns for further information
Q: Do I need to register to make a purchase?
Yes, you need to set up an account to be able to place an order so that we can store your delivery and payment details in order to make the process less laborious next time you buy from us. This also enables us to personalise the site for you, forexample allowing you to access your previous orders or track your order
Q: How do I know which size to order?
As the products on our site have been sourced form far and wide, we cannot guarantee that sizing will always be consistent between the different styles. The following should help you choose the most appropriate size in the majority of cases:
XS: UK 6-8
S: UK 8-10
M: UK 10-12
L: UK 14-16
Q: Do you ship outside the UK?
Not at the present time, however for large orders we may be able to arrange something, and we are considering offering this service in the near future. If you are interested in our products but are based outside the UK, please email us to let us know which country you are from and which products you are interested in
Q: When will I receive my order?
Orders are typically packed and despatched the same day and arrive within two working days of you placing the order. However, if an item is so popular that we’re in the process of restocking, we will aim to deliver to you within 7-14 days of you placing the order. These are guidelines only and whilst it would be unlikely for an order to exceed these times, they cannot be guaranteed
Q: Where will my order be delivered to?
You will have provided us with a delivery address. If there is nobody at the delivery address provided to sign for the package then a delivery note will be left and the carrier will redeliver the following two days before returning your order to us. Please give a daytime delivery address wherever possible, i.e. your office address to avoid a delay in receiving your order. Please refer to Payment, Delivery & Returns for further information
Q: How much will delivery cost?
Delivery is charged at a flat rate of £4.95 per order, regardless of the number of items or their cost, unless any special free delivery offers are running at the time of order. Please refer to Payment, Delivery & Returns for further information
Q: Do I need to sign for my order?
Yes, your order will need to be signed for to ensure safe receipt. If there is nobody at the delivery address provided to sign for the package then a delivery note will be left and the carrier will attempt to redeliver the following two days before returning your order to us. Please give a daytime delivery address wherever possible, e.g. your office address, to avoid a delay in receiving your order. Please refer to Payment, Delivery & Returns for further information
Q: Can I track my order?
Yes you can. As soon as your order has been dispatched from the warehouse you will be emailed your tracking number, which will allow you to track your order through the courier’s website. If you have not yet received this email and have any questions regarding your order, please phone 01376 342051, quoting Tamara Kanes and your order reference number. Please remember that if the product is not in stock when ordered, it can take up to 14 days for this order to reach you. Please refer to Payment, Delivery & Returns for further information
Q: How do I return an item?
If you are unsatisfied with a product for any reason you can return it to us within 14 days of receipt. Simply fill in the returns form which was attached to your delivery note stating whether you would like a full refund (excluding delivery charges) or an exchange (for a different size or colour of the same style, only possible where the desired item is in stock). Then send the item(s) back to us at the address given on this form. As it is your responsibility to make sure that we receive the returned goods, we would advise using recorded delivery. If an item is faulty we replace the item where possible or refund it in full, including the refund of postage costs incurred
For all products the item must be as new, and we reserve the right to refuse refund / exchange if the item has been marked, washed or spoiled in any way. Please note that for tights and other hosiery the product must be unopened in its original packaging for hygiene reasons. Please refer to Tight Fix Terms & Conditions (click on the subscription detail link in the left column) for further information
Q: Is my personal information secure?
All information received and stored by us is maintained purely for the key functions of running our business and serving you, the customer. We may use your contact details to contact you with Newsletters or offers, but you always reserve the right to opt out of these communications by following the instructions at the bottom of the newsletter / email. We only share this information with third parties where entirely necessary, e.g. providing the delivery address to our logistics partner. To read in more detail about how we protect your personal details, please read our Privacy Policy
